Customer Reviews

Are you a Cromford Cars Customer?

Customer satisfaction is very important to us.

We would love to hear about your buying experience.

Please take a moment to let us know how you found dealing with Cromford Cars.

Stefan B I brought my car back in November 2018 and I'm delighted with it.
Top notch service from Mark and Michael and I would highly recommend Cromford Cars, no pressure, no hard sell, just a great car at a fair price.

Muriel B We had excellent service from Mark at Cromford Cars when we purchased our car. Would highly recommend. We had to go on holidays when we saw the car but Mark kept it for us until we came back.

Katie W Excellent service from start to finish. We found a car we liked via the website, called to see if it would be possible to view on a bank holiday and Cromford Cars were more than happy to accommodate. Really happy with vehicle and the service we received throughout. Everything has been done to ensure we are happy and nothing is a problem to them. Would highly recommend

Kevin M The staff were extremely helpful as we chose our car. We were not pushed into buying and we were given the keys to the new car to test drive ourselves. We were given a good price for our old car, and we ended up driving our new one away, the same day. I would recommend Cromford Cars as an outstanding dealer.

Richard chamberlain 7th car off mark over the years. You won’t find better customer service anywhere. Nothing to much trouble for mark. I am quite picky and pay close attention to detail and mark knows that but he never fails to meet my needs and if you want a great deal and outstanding customer service cromford cars should be your choice without any fears as you won’t regret it.

Lisa I would definitely recommend Cromford Cars to anyone. Absolutely outstanding customer service. I wouldn't hesitate to buy another car from Mark, having had a small issue after purchasing my car he sorted it out immediately with no fuss.

Steve Balaam My old car started costing me a lot of money, so I decided to sell it and get something more reliable. I popped over to Cromford Cars on the weekend and Mark showed me 3 cars that fitted my expectations. Ultimately I was looking for reliability and economy and he had a very nice Passat Bluemotion that looked new inside and out. It could have been a very easy sale, but Mark went to great lengths to make sure I compared all 3 cars (one was cheaper than the Passat so no up-sell here). Once I had made my choice I then tasked Mark with the time challenging job of prepping, servicing (and installing a new cambelt) ready for Wednesday morning. I would have totally understood if this wasn't possible, but it was all done, valeted, and all paperwork was ready for me when I walked in at 0900. The car is amazing - and the support and knowledge Mark gave during the sales process was comprehensive. I didn't feel pressured, and I am confident now in the choice of vehicle. If you are nervous about buying a car I really recommend Cromford Cars - what Mark doesn't know isn't worth knowing - and there really is no pressure; just good cars and good advice.

Diana McCormack Thank you so much for making my sons first experience of buying a car an exciting and fabulous experience .From the moment we walked into your garage to signing the final paperwork has been the best time ever ,and an experience my son and myself will always remember ,an experience we didn't want to end .From myself and Eli thank you so so much for going way above just selling a car ,Michael you and your dad are the best and we thank our lucky stars that we chose you to come to to buy a car ,fabulous family ,I have recommended you to all my friends and family and when I am ready to buy a new car I know exactly where I will be going and I just can't wait .Thank you just doesn't seem enough many many thanks from Diana and Eli .

simon broughton Took my son to see a BMW after writing off his Honda .
Genuine full history car ,there were a few bits that needed rectification which Mark was more than happy to put see too .
Bought the car and true to his word , the car was spot on .
Happy to recommend to anyone .
Great service and no pressure .

Leon Gregory Absolutely fantastic and more.......... :)
Had the car over a year with no problems, just had an error code message come up on the dash and nipped in to ask mark to have a look at it, he read it, topped up the car, played with it for half an hour, sorted it, and didn't ask for a penny! An absolute genuine chap, who treats you right, in the hope that, as I and my wife will, definitely come back for more cars in the future...
Main dealers should take note from mark, of how to treat customers properly....!
Top Top Job. Thank you so much!

Cliff Brentnall What a fantastic guy, Mark and his team are second to none, right from the off Mark was very courteous and professional from the viewing to the picking up of the car. Mark ensured everything went smoothly.
I definitely will be knocking on Marks door when I am looking for anymore vehicles, I have recommended Mark to all my friends. Great Service and a true gentleman.

Steven Young I can't praise Cromford Cars enough. Mark will go out of his way to help in anyway he can. I would highly recommend anyone to buy a car from here. True to their word, professional and trustworthy. Since buying my car there was a small problem with it, nothing that Mark could have been aware of just one of those things. Mark carried out the repairs, the service couldn't have been better. I would recommend this dealership to my friends and family and for my next car I will be sure to check here first, as I know I would get perfect service. I love my Honda CR-V, what a car. Thank you again Mark.

adrian sopota mihoc I deeply recommend Cromfordcars, Mark is a truly down-to-earth dealer, a person that listens to your needs and not only tries to sell his merchandise. It is the first car I'm buying from him and I'm very glad I made this choice. It is Quality he is focused on. I rate the service five stars! Many thanks Mark,

Liz Franklin I cannot fault the service Mark recently gave to my husband and I when we recently bought a car from him. We feel we need to say something as everyone is always quick to complain but Marks service, professionalism and old fashioned honesty shone through the whole transaction which made buying a car from him a treat from start to finish. Thanks a million again Mark. Liz

Dean Coxall Spot on, not one thing wrong the best car dealer I've been to. Currently look for mine and my partners 3rd car from this dealer. Not had a single problem the service is 5 stars. The staff are very friendly and deliver a service you would expect from a far larger company

Gladys M Excellent customer service. I would definitely recommend Cromford cars. Than you Mark.

Gill Mills Simply brilliant! Thank you Mark for all your help when buying Holly's first car. We are delighted with our little Matiz.
Your exemplary customer service is second to none and made the whole process a joy
Car buying doesn't come any better than this.
Thanks again.

Julie Brewin Wonderful customer service, a true gent. Mark is a genuine person, we had a hiccup but this was all sorted out.

L.Harris I can't praise Cromford Cars enough. Mark will go out of his way to help and make you feel at ease without pressurising you. As a single woman I had been to a large dealers previously and felt very nervous about the prospect of buying a car after that experience but Mark was so kind that I felt completely confident in buying from him. Since buying my car there was a small problem with it, nothing that Mark could have been aware of just one of those things. Mark carried out the repairs needed and stayed late at work to get my car back to me. I can't recommend Cromford Cars enough and will definitely be returning to buy my next car from them. Thank you Mark and the team.

Jack Brown Absolutely brilliant customer service a breath of fresh air to have dealt with Mark, I would definitely recommend cromford cars

Dean Coxall I bought 60 plate Corsa from here in late July, I thought about writing a review back then, but I decided to wait until my warranty that came with the car had ran out, in case the worst happens, I could also review the service that I would have received. However, I am happy to say I haven't had the slightest issue with this car. When I test drove the car I noticed the clutch pedal was squeaking and Mark sorted it out before I picked the car up. Buying from this dealership was easy, a thousand times better then the last place I bought a car from. The service couldn't have been better. I have to say Mark was very trusting, more trusting then I might have been. I was just a random person off the street and I was offered test drives in a number of cars. Mark and his wife was so welcoming and seemed to know what they were talking about. I would recommend this dealership to my friends and family and for my next car I will be sure to check here first, as I know I would get perfect service.

Paul Smith I bought my used BMW 3 series from Cromford cars in September, Mark was really helpful and professional throughout the process. Mark suggested that I have the diamond bright process applied to the exterior and interior, this for little cost transformed the car and made it look like new, well worth the money. I would definitely buy another car from here and would recommend Cromford Cars to my family and friends.

stephen severns ,tracy severns five star service, friendly and professional, highly recomended, would definately go back again

David Smith Would highly recommend Cromford Cars, both Mark & Cheryl provide first class customer service making sure that our purchase was a relaxed from start to finish.
Mark provided transparency into the offer for our trade in vehicle that left us feeling that we received a fair offer. Thoroughly enjoying our purchase and well worth the drive from Sussex to acquire the vehicle of our choice.

Malcolm Barron Very happy with the car and the service provided by Mark. Would definitely return for future purchases and most definitely recommend.......

Andy Duckworth From the very first contact to the last second before we drove off in our new car we received the same outstanding level of service and care. The way Mark made us feel was relaxed and wonderful and he was even engaging with our twin daughters who thoroughly enjoyed the experience and day out. I would not think of looking elsewhere in the future for our new cars, even despite the fact it was a 2-hour drive and over 115 miles to the showroom from our home. I would recommend this company to anyone looking for a good quality car.... Many thanks....

Lee A big thank you to Mark for the fantastic service he provides. We have bought our last two cars from Mark and wouldn't consider going anywhere else. His attention to detail and genuine concern for our needs was second to none. I would 100% recommend Mark and look forward to using him again in the future.

Leigh-anne Prentice I have just brought my BMW 1 Series from Mark and I couldn't be happier with the service that I received. The customer service was outstanding and Mark did a fantastic job of explaining everything to me that I needed to know. He went out of his way to make sure that things went as smoothly as possible. This made everything so easy, and I would 100% recommend buying a car here as they really do put the customer first. Thanks to everyone at Cromford cars for the service you provided.

Richard chamberlain Just bought my 6th car off Mark over the years. Had a few problems with the logbook (which was in no way any thing to do with Mark), but he dealt with it. He sorted a problem out with a door mirror and found a new wheel key which was missing. Gave me a excellent part exchange price. As usual customer service was outstanding and that's why I go back to mark and Cheryl for my cars. I would whole heartedly recommend Cromford Cars and people should feel confident in Cromford Cars and know they are getting a damn good service from a genuine couple who bend over backwards to get things right.

Oliver Jones I would like to thank Mark and the guys over at cromford cars for fantastic service! They allowed me to drive the car away the same day as seeing it, got a speedy M.O.T done and a full tank of fuel for me to drive back to Bolton. Any problems with the car they would be quick to sort it out, I could not ask for more genuine honest people to deal with. I will definitely recommend cromford cars to my friends and family when they are out to buy a new car.

Richard Smith Mark was very courteous and made it easy for me to buy my car. All the staff were very easy to talk with. When I had a problem with my car it was sorted it out with no problems and It was done quickly and at my convenience. All in all, buying from Cromford Cars was a good experience and I would have no hesitation in recommending them and indeed, I would be very happy to buy my next car from Cromford Cars.

les wall I would like to thank Mark and Cheryl for being so accommodating in letting me have two test drives, one with my son. From start to finish Mark was very helpful. Im now driving a very nice Lexus. MANY THANKS, Les.

Jane mason A massive thank you to Mark and his partner. A really nice down to earth bloke, best service I've received whilst buying a car. Both of them made us feel welcome and nothing was too much trouble. Highly recommended. Mark even let my 3 year old daughter assist him on his computer whilst purchasing the car. Thank you.

Tim Hoverd I bought a car from Mark about a month ago and the experience was great. A nice car at a sensible price from a nice guy! I only wish some git hadn't since driven into it...

Andy Penfold A pleasure to deal with Mark. Purchased a lovely Mini One 7 for my daughter. Car was as advertised and ready on time with 6 months warranty and 12 months free AA cover. A very pleasing transaction.

Thank you Mark and Cromford Cars.

Ian Belford Purchased a new car from this dealer. Service was excellent, professional and welcoming. New car is a dream. Well worth journey for exceptional service and great offers

James Boler Quality, great value cars that come with a fantastic 8 Point Guarantee. Mark and Cheryl provide a friendly service, and make buying a car a stress free experience. Highly recommended

Samantha Dye I bought a VW Borra 02 reg and have been very happy with the quality of the car and the continued customer care

Mr Wood Genuine people who are car enthusiasts and really care about their customers. .
Good cars with good service and warranty

Vanessa Dye I am always wary of car sales men as they always seem to be rip off merchants so I have never really liked buying a car for this reason. But Cromford Cars are on a whole different level. From the beginning choosing a car to the end process of driving away they were friendly and helpful. At no point did i feel pressured to buy and of course having the 8 Point Guarantee on the car is a great motivator to choosing a Cromford Car. Truly lovely experience and I will have no quams about recommending Cromford Cars to all my friends.

Paul Bullock Just purchased my first decent car from Cromford Cars, Mark was totally honest and welcoming and bent over backwards to help me get a car I could afford to run not just buy. I look forward to upgrading in a few years knowing the car I'm buying is going to be hassle free. Thanks Mark.

Colin Parkin Good car, Good service, Nice people, will use again

Nick Gordon After viewing the car and taking it for a good drive, we returned the following week to collect it. True to his word Mark had prepared the car as promised and I'm still very happy with it. A good honest chap selling good honest cars. Thank You.

Will Campbell Worth the distance travelled to buy the car, service polite and professional, would recommend to friends and family.

Andrew Kokas Brilliant service and a pleasure doing business with Mark once again. I previously purchased a car from Cromford Cars and ok I had a couple of issues with the car but Mark was straight there to attend to the problem and sort a fix out right away! Mark even issued me a courtesy car while the other car was being fixed. Now purchased my second car from Cromford Cars and I can honestly say I couldn't be happier with it! Thanks to all at Cromford Cars.

Jason Hallam The warranty has lived up to its word and if anything needed doing it was carried out without question.

Mrs Ashcroft The whole process was very simple and we are very please with how you handled everything. You are a man of your word Mark, and I can only say it is a pleasure to do business with someone like yourself.

Mr Howard You are very easy to deal with, My wife is delighted with the car, It was the 2 year warranty that impressed me so much.

Rob Murdy Great service, I would highly recommend them

Mrs Balaam We have had a number of cars and vans from Mark. He always delivers on his promises. I would have no hesitation in recommend him.

Mr & Mrs Chamberlain Richard and I can always rely on you. You excel at customer service. We have purchased many cars from you during the years because we trust you. I am absolutely thrilled with the Vauxhall Zafira we purchased from you a couple of weeks ago. You can be sure that when we, or a family member, require another used car, you will be the first person we shall visit.

Douglas Hollick I would like to thank you for your exemplary attention to detail and old fashioned courtesy with which my wife and I were greeted when we came to look at the Volvo V50 last weekend. I have always dreaded the process of trying to find a good second hand car, and whilst most dealers are honest, many are not quite so straightforward, and some definitely dodgy! You have restored my faith with your complete honesty and openness, and we are the lucky recipients of a great quality car as a result, and with the bonus of a fair trade in on our old Volvo. I can honestly say this is the first time I have actually enjoyed buying a second hand car!

Mr & Mrs Raynor Thank you Mark Campbell for your excellent customer service, honest and polite manner. I would highly recommend anyone to buy a car from here. True to their word, professional and trustworthy. My husband and myself have just brought a Golf GTI. Mark was happy for our Mechanic to MOT and look over the car before we committed to buying! Would use again and highly recommend.

Keely Montroy Cars lovely thank you. No problems what so ever. Good service

Carl & Sharon Tiller My wife and I bought a second hand car from Mark at Cromford Road Cars, which we are really pleased with. I have to say that the service we received from mark was second to none, nothing was to much trouble and the deal went as smooth as you like... Would I buy again from Mark?.. MOST DEFINITELY... a true gent and very very decent honest man.

Robert Jones Thanks a million to Mark and all the staff at Cromford Road Cars. Nothing was too much trouble and my wife and I found the overall service, warranty and customer experience to be second to none. We will certainly buy a car from you again.

Lindsey Whotton After seeing my car on Autotrader I messaged Cromford Cars enquiring. All my questions/emails were answered without delay. Mark very kindly met me half way so i could test drive the BMW. The following Saturday i bought the car. Mark was very helpful and friendly. I would highly recommend Cromford Cars. I will be back one day for my next car i'm sure.

Nicola Pryer Brilliant car, fantastic service and true to word, I've had no problems with my Ford Fiesta Zetec, would recommend to family and friends thank you Mark.

Lynn Cross The car is a delight and trouble free to date. The service you provided was faultless and I would not hesitate in purchasing another vehicle from you in the future. Many thanks Mark a pleasure do do business with you.

Brian Aram Love my Jaguar and so does all my family and friends. I Purchased 3 months ago and drives like a dream. I Had a couple of small problems, but the warranty covered these with genuine Jaguar parts. All sorted out quickly and professionally by Mark and his staff. I Would recommend Cromford Cars for their honesty and customer service, which is hard to find nowadays. Well done, 100%.